Some of the information below only refers to one or other of the IHDs. You may also see the temperature displayed in celsius next to the battery symbol on some of our newest IHDs. The IHD6 has a touch screen, is Wifi-enabled, and looks like this when switched on: The IHD3 has buttons just below the screen, and looks like this when switched on: They look similar, but have slight differences. If we recently installed a SMETS2 smart meter, you’ll either have an IHD3 or an IHD6. Smart meters all come with an In-Home Display to help you keep track of your energy use. If not, then reach out to our Support Team who will be able to help. Here are a few answers to the most common questions – such as, why is my IHD not connecting to my smart meter? They should help you get back on track. So if you’re here, trying to figure out what’s up with that little screen, and what you can do about it. And our field force engineers are also working around the clock (in their super-efficient electric vehicles!) to get to each of our members as quickly as possible, if needed. In most cases, our Support Team has the knowledge and expertise to help you remotely. Nearly all of our smart meter and IHD installations run smoothly – but, like with most tech, there can be teething troubles. It’s the most effective way to track energy and reduce bills. This neat little device keeps you up to date with near-real-time info about all your home energy use. When you had your smart meter installed, your engineer also introduced you to your handy In-Home Display (IHD).
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